V-Person

Start by mapping the conversations you want to automate, not by picking a channel. In V-Person, sketch intents, entities, and outcomes in the canvas, then attach responses, API calls, and business rules. Pull answers from existing FAQs or knowledge bases, and add guardrails for tone, compliance, and escalation. When the flow works in the simulator, choose where to publish: a site widget, a mobile app, WhatsApp, SMS, Slack or Teams, or your phone system. You can run the same logic everywhere and tailor greetings, authentication, and visuals per channel. Before launch, set up roles so product managers, writers, and developers can edit safely, review changes, and push versions through dev, stage, and prod.

For customer support, wire V-Person to your CRM and order system to deliver real outcomes, not just answers. A shopper types “Where’s my package?” on your website or messages you on WhatsApp; the bot authenticates, fetches tracking, and offers delivery options. If someone calls, the voice flow in your telephony menu captures intent and resolves it without waiting on hold. Add returns, refunds, and bill-pay steps with secure handoffs and receipts. When a case needs a human, route to an agent with full context, including the transcript and collected fields. Use quick-reply chips, forms, and rich cards so customers breeze through tasks on any device. Track containment, CSAT prompts, and average handle time to prove value. more